Shipping & deliveries (SEUR — integration in progress)

What happens today

All orders are collected in person at our office in Puerto de Santiago (Tenerife). We do not ship to your home yet.

Prices in the shop include IGIC. Home delivery with SEUR will be enabled after API credentials and production tests are completed.

What we are preparing (Canary Islands only)

We are integrating SEUR so we can offer home delivery inside the Canary Islands only (postal codes 35xxx and 38xxx).

Tariffs come from your SEUR customer account (CCC). A 15% fuel surcharge is applied on transport price as indicated by SEUR.

How SEUR API access works

Access starts in the SDS platform (sds.seur.io): sign up, activate account, and wait for SEUR validation in Integration Manager.

SEUR provides Client ID and Client Secret to generate a Bearer token (valid 1800 seconds). Token refresh is handled server-side only.

For preproduction and production, SEUR also provides operational credentials and customer account data (CCC, business unit / franchise).

SEUR API services we are wiring

Tariff valuation: POST /pic/v1/valuate to estimate transport cost by origin/destination, weight and service/product code.

Shipment operations: create shipments (/pic/v1/shipments), cancel shipments, and generate labels (/pic/v1/labels in PDF or ZPL).

Tracking operations: simplified and extended status endpoints for operational follow-up and customer support.

• SEUR domestic default service/product is commonly 1/2; for Canary operations final combinations depend on your contracted methods.
• Pickup and locker services exist in the API but are optional for KUDO Shop scope.

Canary Islands scope

KUDO Shop home delivery is restricted to Canary Islands addresses only. Checkout delivery validation requires a Canary postal code (35xxx or 38xxx).

Local means Tenerife in your current proposal. Inter-island routes and special routes use SEUR tariff tables from your signed conditions.

Next steps before go-live

Contract and onboarding: finalize tariffs with SEUR, receive CCC and business unit values, and activate SEUR Pro.

Technical onboarding: receive preproduction + production credentials, run shipment/label/tracking tests in preproduction, then switch API base URLs to production.

Operational checks: confirm service/product combinations, label format, pickup workflow (if used), and handling of incidents/cancellations.

Disclaimer

Information on this page is a condensed operational summary. Binding rules, prices and SLA are those in your SEUR contract and official API documentation.

Until home delivery is announced in checkout, collection at our office remains the only guaranteed fulfillment mode.